When booking a birthday party at Tiny Town Vaughan, you are agreeing to our policies and procedures that are listed below…

Rescheduling a Town or Village Party:

DEPOSITS CANNOT BE REFUNDED

• If a party needs to be cancelled and rescheduled for the first time due to an illness or family emergency the guest will have the full deposit amount available to be used towards another party rescheduled up to12 months from the original party date OR can be issued as a credit that needs to be used in full within 12 months of the original party date.

• If a party needs to be cancelled and rescheduled for the second time the deposit will be lost and a new 50% deposit will be required to re-book.

Rescheduling a Town or Village Party:

DEPOSITS CANNOT BE REFUNDED

• We require a minimum of 3 weeks’ written notice via email for the full deposit amount to be held and used towards another party rescheduled up to12 months from the original party date OR the deposit amount can be issued as a credit that needs to be used in full within 12 months of the original party date.
• If less than 3 weeks’ notice is given, 50% of the deposit will be lost.
• If less than 7 days’ notice is given, then the full deposit amount will be lost, and a new 50% deposit will be required to re-book.

• Additionally, if we at Tiny Town Vaughan cancel a party/event/camp at any time, due to reasons beyond our control i.e. force majeure (for example due to a public health ruling that requires us to temporarily close the venue or as a precautionary measure to contain the spread of a virus) we will also hold the full deposit amount paid to be used for another party within 12 months or issue the amount in the form of a PLAY-PASS.

(b) Final guest counts for each party will be required one week before your party.  We will contact you by email.

(c) Additions and Upgrades

Any additions and upgrades to your party package must be made a minimum of 7 business days prior to the party (i.e., party package, adding balloon package, table settings, pizzas, sweet cart rental). Payment for some upgrades must be made and an updated invoice will be emailed to you.  This is the upgrade confirmation.

(d) Party Downgrades

Town or Village parties cannot be downgraded less than 2 weeks from the party date.  A Run of the Town party (which require the closure of the facility) cannot be down-graded less than 3 weeks from the party date.  If a downgrade is required within the time requirement it must be in an email to [email protected].  A confirmation email acknowledging the downgrade will be sent. 

Party add-ons cannot be downgraded less than 7 days prior to the party.

(e) Final Payment

The balance of the payment is due at the end of the party. We do not keep credit card information on file, so please make the payment at the Reception Desk.

(f) Guest Sign-in/Waivers.

All emailed party booking confirmations have a specific waiver link attached for your party.  Please share this link with all your guests and have them complete the waiver for all guests attending (adults, children and infants) prior to the party to maintain a quick entry process for your event.

(g) We are a sock facility.

Please inform all guests that bare feet and outdoor shoes are not permitted. Adults may bring slippers or non-marking indoor shoes with them. Strollers are not permitted past the Coat Room.  We have socks for purchase at our reception desk.

(h) Set-up Time / Clean Up Time

• For Town and Village Parties:
  • we allow for 15 minutes of set-up time prior to your party start time.  Party rooms will be closed while sanitization is happening, so please do not arrive earlier than 15 minutes.
  • 15 minutes after the end of the party is designated for clean-up. Staff will assist with the cleaning.
• For Run of the Town Parties:
  • we allow for 30 minutes of set-up time prior to your party start time.  Party rooms will be closed while sanitization is happening, so please do not arrive earlier than 15 minutes.
• Party rooms must be vacated at the 2-hour mark to ensure staff enough time to clean and sanitize before the next party or Drop In and Play session.
• When your party time is over, the children are not permitted back in the Town.

(i) Party Food

• We do not accept food deliveries of any sort.
• Pizza will be ordered through Tiny Town and will be delivered to your room.  Please see our Party Add-on options.
• Outside food is permitted, but must be nut-free, prepared, ready to serve and brought with the party hosts. Hot/greasy food including pasta, rice, sauces, popcorn, hard candies, gum etc. are not permitted. Platters such as sandwiches, wraps, fruit/veggie, dessert trays etc. are recommended.
• Plug in units (including coffee machines) and chaffing dishes are not permitted in the party rooms.
• Food (including snacks and loot bag treats) and drinks are not permitted outside of the party room. This allows us to maintain a clean facility and gives staff time to clean and sanitize between parties.
• Our café prep area is a sanitized space. We cannot allow personal use of our prep space due to COVID and Health and Safety restrictions. All party food will be brought directly to the party rooms.

(j) Party Rooms

• There is no taping allowed on the walls of the party rooms. This includes painters’ tape, command hooks, push pins etc.
• There will be a $150 surcharge added to the invoice if tape, hooks, push pins are used.
• Pre-installed hooks are available for use and must remain on the walls after the party is over. These hooks are located above the cake table and below the TVs. Additional hooks cannot be put on the walls.
• We offer balloon décor which will facilitate a timely set up of your party room. Please see our ‘Balloon Add-on’ options and we can quote additional item at your request. Please visit our IG and FB pages called #CALEDONBALLOONS for additional balloon options.
• Each party room has a TV. You may bring in up to 2 USBs (one per TV) with jpeg images. We can create a slide show for you. Please notify us at the Reception Desk when you are checking in.
• There is a SONOS music system in each party room. We cannot connect your personal device to it, but we can play themed music and soundtracks from Apple Music. Please let us know at the Reception Desk when you are checking in.
• All party tables are 6 foot long – standard rectangular tables.
• All party tables must have table coverings on them. If they do not, we will provide them at a charge of $5 per table.
• Pinatas, confetti (including in balloons), sticky candy, glitter, gum, and face-painting are NOT permitted in the facility. These items can stain and ruin costumes, toys and require additional clean up time between parties. A fee of $150 will be applied if these items are used during a party. Please respect that they are not permitted in the facility.
• NO ceiling balloons or loose balloons are permitted. All helium balloons must be attached to a balloon weight and must remain in the party room. A retrieval fee of $50 will be added to the invoice if loose balloons end up on the ceiling. *This is for safety reasons as ceiling balloons interfere with the fire sprinkler system and security cameras.

(k) ALCOHOL

Absolutely no alcohol is allowed at Tiny Town Vaughan, at any time, including private parties.

(l) We are not responsible for lost or stolen items.

(l) Editable invitations are available on our website.

(m) Discounts and promotions can only be applied with proper promo codes and at the time of booking.